Pages

One Stop Ecommerce

OUR SOLUTIONS

Onestop manages all aspects of your e-commerce channel, meticulously weaving the subtleties of your brand into every aspect of your online business. Our focus is on the customized needs of each partner, and our solutions leverage six seamlessly integrated core service modules.

PERFORMANCE MARKETING

Onestop actively drives our partners’ growth in sales, profit, customer loyalty, and market reach. We know how to use behavioral targeting to acquire new customers efficiently, and we know how to exploit our e-commerce platform to maximize consumer engagement, conversions, and lifetime value.
Onestop’s highly skilled performance marketing services team will develop a custom multichannel marketing strategy for your brand online, launching a full suite of strategic initiatives coordinated to drive quantifiable improvements in acquisition and remarketing efficiencies.
Our team relies on a data-centric approach to increasing revenues. Every initiative is carefully measured and analyzed, revealing critical data trends that translate to bottom-line results and consistent improvements even at the highest performance levels.

Key Features Include:

  • Holistic, cross-channel approach.
  • Customer profiling and audience segmenting.
  • Message and page optimization strategies.
  • Customer loyalty and autoship programs.
  • Remarketing and cart abandonment.
  • KPI-driven performance analytics.

Targeted Channels Include:

  • Search Engine Optimization.
  • Keyword Marketing.
  • Display Advertising.
  • Affiliate Advertising.
  • Email Marketing.
  • Social Network Advertising.

ENTERPRISE PLATFORM

Onestop evolves and maintains a proprietary e-commerce software architecture to power your online channel. Our enterprise-class infrastructure provides comprehensive online merchandising environments that engage consumers, continually grow customer relationships, and increase sales.
Built to reflect our own experience creating sites for leading retailers, our platform's rich feature set empowers retailers and manufacturers with dynamic tools to increase conversion rates and encourage repeat buying without sacrificing brand integrity.
Continuous core enhancements and ongoing strategic integrations with other best-of-breed third-party softwares are shared with all Onestop hosted partners, ensuring you access to all the latest platform features and benefits at no additional cost.

Key Features Include:

  • Web-based admin console provides complete site control.
  • Comprehensive inventory management and WMS integrations.
  • POS integrations and support for omnichannel fulfillment strategies.
  • Internationalization: translation, currency, regional merchandising.
  • Expansion and scaling: easily add new features and serve new markets.
  • Integrations with leading third-party software solutions.

CREATIVE DEVELOPMENT

Onestop’s experienced creative team understands how to translate the subtleties of your brand’s core aesthetic to the complex dimensions of website design and functionality. We will create a website that gives your products the showcase they deserve and your consumers the full-featured e-commerce environment they want.
Our partners value the integrated perspective we bring to the task of designing online environments for high-impact brands. Onestop’s creative professionals are thoroughly immersed in the engineering details of our platform, ensuring a perfect marriage between creative continuity and user interface improvements that drive sales.

Key Features Include:

  • Deep expertise in preserving brand integrity while optimizing for sales.
  • True partner collaboration to ensure your vision comes to life.
  • Versatile designs to suit a variety of products and verticals.
  • Particular expertise designing for aesthetically demanding brands.
  • Development of style-matched blog and special content sections.
  • Responsive designs automatically optimize for all major screen sizes.

DIGITAL IMAGING & VIDEO

Onestop operates its own professional imaging studios to provide fast, brand-centric product photography and video that enhances merchandising, lowers return rates, and maintains high consumer engagement.
Our imaging professionals manage all aspects of the process for you, from prepping your products and booking models from top agencies (including Wilhelmina and Ford) to optimizing your images for the web.
Our approach is designed for maximum collaboration. We cater to your vision, carefully developing style guides with your team and encouraging you to participate in photoshoots (either onsite or via remote viewing). The result is a consistently high-quality representation of your unique brand identity.

Key Features Include:

  • Six professional on-premise studios.
  • Onsite or remote photoshoot collaboration.
  • Model sourcing through leading agencies.
  • Lifestyle photography (for marketing, promotions, etc.).
  • Integrated fit (walk-across) and custom videos.
  • Brand-specific angles, styling, and other techniques.
  • On-model, mannequin, or flat photography.
  • Dynamic imaging, including image zoom and swatching.
  • Color corrections, re-sizing, and other optimizations.

WAREHOUSING & FULFILLMENT

Onestop offers you an optimized infrastructure for global product warehousing, order fulfillment, and shipping logistics. Our distribution network and platform are fully integrated, facilitating automated data exchange and optimized supply chain management to deliver the highest level of service to your customer.

As your distribution partner, we take responsibility for managing every facet of the fulfillment process. From streamlined pick, pack, and ship operations to easy customer returns, we handle the details.



Onestop also provides high-level strategy. Our warehouse management system integrates with your existing DCs, fulfillment partners, and POS systems, allowing us to collaborate on custom omnichannel fulfillment solutions.

Key Features Include:

  • Most customer orders are shipped the same day.
  • Global reach via the worldwide network of Li & Fung distribution centers.
  • Full gifting features, custom branded packing materials, and custom insertions.
  • International freight documentation, customs, inbound and reverse logistics, etc.
  • Customer order status messaging: order received, order shipped, etc.
  • Online management interface: inventory status, account activity, reporting, etc.

CUSTOMER SERVICE

To complete your brand experience, strengthen customer satisfaction, and develop long-term loyalty, Onestop will train representatives in our integrated, state-of-the-art customer care center on your products and company narrative.
Our team will provide superior multilingual telephone, e-mail, and chat support to all your online customers, helping them place and track orders, execute returns and exchanges, resolve issues, and connect with your appropriate departments through warm transfers.
Acting as true representatives of your brand so that your shoppers never know they are speaking with an outsourced representative, our agents will deliver best-of-breed customer care backed by competitive SLAs and transparent activity reporting.

Key Features Include:

  • Dedicated representatives are trained to support your brand.
  • Advanced, integrated call center open seven days a week.
  • E-mail, chat, and toll-free telephone support.
  • Dedicated customer service telephone numbers.
  • Multilingual: 5 languages spoken, more available.
  • Issue management system and activity reporting.
  • Agent monitoring, fraud screening, and competitive SLAs.